(Senior) Application Engineer(China) - DAUT-Xi`an
Job Summary:
The Application Engineer for the Feeding Unit, Handling System, and Electric Automation will provide technical expertise, customer support, and customized solutions for the company’s automation and handling systems in China. This role requires a proven technical background in electric automation, feeding units, and handling systems and experience in application engineering and customer interactions within the automation industry. The Application Engineer will work closely with sales, R&D, and product teams to meet client needs and support project implementations.
In This Role, Your Responsibilities Will Be:
- Technical Support & Solution Development:
- Act as the primary technical contact for feeding units, handling systems, and electric automation solutions, guiding customers in product selection, system design, and fixing.
- Develop tailored solutions to address specific client needs, considering operational requirements, environmental conditions, and budget constraints.
- Work alongside the sales team to create compelling technical presentations, proposals, and product demonstrations.
- Application Engineering & Product Expertise:
- Serve as a domain authority for feeding unit, handling, and automation systems, advising on applications and standard methodologies.
- Conduct site visits to evaluate customer needs, assess existing setups, and provide recommendations for improvements or new installations.
- Communicate reliably to customer regarding feeding system concept/ user documentation, including system specifications, wiring diagrams, configuration manuals, and fixing guides.
- Independently configure handling system/electrical motion concept using SolidWorks and system cycle time calculations as well as quotations.
- Customer Training & Support:
- Deliver training programs and workshops to customers, ensuring their teams are proficient in feeding unit operation, maintenance, and safety procedures, handling systems, and electric automation.
- Develop customized training materials and user guides tailored to the local requirements of China.
- Assist customers with fixing and resolving technical issues, either remotely or on-site as required.
- Project Implementation & Management:
- Support project implementation from the initial design phase to final deployment, coordinating with both internal teams and customers to ensure detailed execution.
- Be responsible for installation and testing of systems, ensuring they meet both technical specifications and customer expectations.
- Work with multi-functional teams to ensure timely delivery, alignment on project landmarks, and high-quality project outcomes.
- Responsible for execution of FAT and if needed SAT for feeding system projects
- Product Development & Market Insights:
- Provide market feedback and insights gathered from customer interactions to product management and R&D teams, assisting in future product development and innovation.
- Stay updated on industry trends, competitive products, and new technologies within electric automation and handling systems to continually enhance technical expertise.
- Multi-functional Collaboration:
- Collaborate with sales, marketing, engineering, and product development teams to drive product adoption and meet customer needs.
- Work with supply chain and logistics teams to ensure the availability and timely delivery of products for customer projects.
Who You Are:
You readily action new challenges, without unnecessary planning. You quickly and conclusively take actions in fact-changing, unexpected situations. You keep a strong bottom-line orientation. You set bold goals and have high standard. You create collaboration allowing others across the organization to achieve shared objectives.
For This Role, You Will Need:
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical field.
- 3-5 years of experience in application engineering, technical support, or a similar role within the automation industry, specifically with feeding units, handling systems, and electric automation.
- Strong technical knowledge of feeding units, robotic handling, and electric automation systems, including hands-on experience with system design and fixing.
- Familiarity with industry standards, automation protocols, and safety laws in China.
Preferred Qualifications that Set You Apart:
- Technical expertise in feeding units, handling systems, and electric automation solutions
- Problem-solving and analytical skills
- Strong customer service and interpersonal skills
- Project management and organizational abilities
- Proficiency in using CAD software, PLC programming, and relevant engineering tools
- Basic English skills (Reading & Writing).
- Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.
- Willingness to travel frequently within the region (up to 50%) to support customer sites and project implementations.
Our Offer to You:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson`s compensation and benefits programs are designed to be bold within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
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