oracle - SAO PAULO, SP, Brazil | 2024-08-26 20:48:07

The TAM goal is managing the delivery of Oracle services to achieve:

 

• Customer’s most effective use of Oracle’s products and related services
• Customer Satisfaction
• Public Customer Reference(s)
• Delivery margin and revenue objectives and contracted deliverables within budget and on schedule.
• Customer Service/Product Growth Opportunities
• The TAM achieves this by:
• Becoming a trusted advisor to the customer.
• Ensuring consistency and quality of the deliverables for the Customer experience.
• Aiding customers in delivering their IT strategy throughout the full IT lifecycle of implementation, 
• deployment, operations and continuous optimization.
• Assisting customers to overcome challenges and meet business goals.
• Using leading practices for successful Oracle technology and Cloud deployments and operations across the services portfolio.

 

The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that all TAMs may manage in full or in part.

 

Detailed Description (Responsibilities)

 

Develop and manage the Oracle customer relationships with a designated large account, or small number of medium accounts, throughout the contracted engagement.

 

The TAM is expected to:

 

• Work collaboratively with Sales, the delivery teams and the customers to identify appropriate solutions to meet customer requirements. 
• Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aligning contracted services with customer goals and objectives. 
• Be responsible for delivering to the contracted terms at scope, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
• Identify and submit delivery leads for new opportunities and contract renewals.
• Establish and maintain a delivery governance model with the customer.
• Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
• Conduct periodic Service Account Planning and Account Reviews. 
• Perform scope and risk management. 
• May have project lead role.

 

Job Requirements (Qualifications/Competencies)

 

• BS Degree or equivalent work experience
• Relevant experience in Enterprise Technology Implementation, IT Service management, Project management or Account Management
• Understanding of Contract/Project Management fundamentals - cost, resources and scheduling, scope and risk management
• Solid working knowledge of the tools, methods and techniques used to conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risks
• Demonstrates good communication, customer management, customer engagement, and project management skills
• Prior experience in Business Development in related industry
• Demonstrated understanding of application, middleware, hardware and/or Cloud technologies
• Industry experience desired

 

 

Career Level - IC3

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