Senior, Point of Sale Operations REMOTE
Bring Your Amazing Self to Work
At Macy`s, Inc. we`re on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Overview
The Manager, Point of Sale Operations is pivotal in enhancing both colleague and customer checkout experiences by developing and implementing best practices and systemic priorities. This role involves aligning across diverse stakeholder and technical teams and managing multiple high-priority initiatives across Stores, Tech, and Macy`s Credit and Customer Service (MCCS).
This strategic position demands a comprehensive understanding of retail functions (e.g., Marketing, Tech), strong collaboration skills, deep systems knowledge, and expertise in Point of Sale (POS). The ability to prioritize effectively and coordinate deliverables that align with cross-functional strategic roadmaps and project plans is essential.
The manager serves as a primary link between stakeholders across the Stores pyramid, field leadership, communications, marketing, store colleagues, technology, fraud, and MCCS teams. Facilitating inter-team collaboration to break down silos and achieve business results, while influencing both process and technical solutions at the point of sale, is critical. Success hinges on ensuring seamless execution of promotional events, driving changes in checkout processes and systems, swiftly resolving high-priority POS issues, maintaining an extensive Knowledge Management library for checkout operations, and successfully managing multiple competing initiatives.
A successful leader in this role is driven by a constant desire to learn and proactively identifies opportunities for process and system enhancements, particularly within checkout and POS experiences.
What You Will Do
- Collaborate with cross-functional leadership to identify opportunities for simplification, process improvements, and innovative solutions that enhance store efficiency and support a seamless customer checkout experience.
- Build and maintain a comprehensive POS/Checkout knowledge library, ensuring adoption, compliance, and ongoing process enhancements.
- Provide guidance to Product and Tech teams on critical business priorities, POS requirements, and dependencies on supporting applications.
- Conduct collaborative testing of new features and processes across diverse stakeholder groups, strategically prioritizing feedback on scalability and opportunities for improvement.
- Partner with Product, Project, and Program leaders to identify and mitigate risks impacting overall program priorities.
- Work alongside Human Resources, Marketing, Selling Strategy, Talent/Org Effectiveness, Central Ops/AP, Colleague Experience, Workforce Strategy, and Corporate Communications to develop targeted communications for store-focused initiatives.
- Independently configure POS software settings to align with strategic objectives of key business partners.
- Collaborate with store leadership, Product, and Tech teams to diagnose and resolve technical issues affecting POS systems.
- Deliver training and technical support to POS end-users, addressing questions and concerns related to the POS system.
- Stay informed about emerging POS systems and technologies in the market to maintain current knowledge and make informed recommendations.
- Maintain a deep understanding of company policies, governmental regulations, processes, and best practices.
- Perform additional responsibilities as assigned.
- Ensure regular and punctual attendance.
Skills You Will Need
Collaboration and Communication: Ability to interact and collaborate with diverse stakeholders across various levels and departments, facilitating teamwork and achieving consensus on POS initiatives.
Deep Systems Knowledge and POS Expertise: Extensive understanding of Point of Sale systems, configurations, and functionalities to independently manage POS software settings and resolve technical issues.
Project and Program Management: Skill in managing multiple high-priority initiatives simultaneously, aligning them with strategic roadmaps, and mitigating risks to ensure successful program execution.
Process Improvement and Innovation: Proven ability to identify opportunities for simplification, process improvements, and innovative solutions that enhance store efficiency and customer checkout experiences.
Knowledge Management: Experience in building and maintaining comprehensive POS/Checkout knowledge libraries to ensure compliance, adoption, and continuous process enhancements.
Technical Aptitude and Training Skills: Capability to deliver technical training and support to POS end-users, effectively addressing their inquiries and concerns about POS systems.
Analytical and Problem-Solving Skills: Strong analytical skills to conduct testing, evaluate feedback, and make data-driven decisions to improve scalability and operational efficiencies.
Change Management: Understanding of change management principles and experience guiding teams through transitions to ensure successful implementation of POS enhancements and changes.
Adaptability and Urgency: Ability to thrive in a fast-paced environment, manage multiple priorities, and adapt quickly to changing priorities and business needs.
Leadership and Influencing Skills: Confidence in presenting and communicating ideas to executives and stakeholders, driving consensus, and negotiating effectively to achieve POS-related objectives.
Attention to Detail and Organizational Skills: Strong organizational skills and attention to detail to manage complex POS projects, documentation, and compliance requirements effectively.
Continuous Learning and Proactive Approach: Proactive in identifying opportunities for process and system enhancements, staying updated with emerging POS technologies and market trends.
Financial Acumen: Understanding of retail math and financial concepts related to POS operations and data-driven business analysis.
Regulatory and Compliance Knowledge: Awareness of company policies, governmental regulations, and industry best practices related to POS operations.
Who You Are
- Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
- Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
- 5+ years of related experience. Experience in POS hardware and software systems required. Demonstrated knowledge of downstream POS systems and technology as well as experience in retail store operations preferred.
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
- Able to work a flexible schedule based on department and company needs.
What We Can Offer You
- An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal/financial advice)
- Resources for continuous learning, career growth, and leadership development
- 8 paid holidays
- Paid Time Off (first year prorated depending on start date)
- Tuition reimbursement program
- Guild education benefit funds 100% of tuition, books, and fees in designated programs
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
- Empowerment and autonomy to perform impactful work with tangible results
About Macy’s
Now is an exciting time for a Macy`s career as we continue to focus on creating exciting and memorable experiences for every Macy`s customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy`s colleagues and customers.
Bring your creativity, energy, and ideas to the Macy`s team – Apply Today!
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