Analyst II Supply Chain Systems Helpdesk

emerson - Mandaluyong, National Capital Region, Philippines | 2024-08-20 08:40:34

The position exists for the purpose of providing the first-line level of support to users of the Supply Chain System tools on a day-to-day basis via email, phone, and chat. It also exists to have backup support for system / IT administrators on projects, training, and reports related to the system it supports.
 

In this Role, Your Responsibilities Will Be:

  • Support and resolve issues reported to helpdesk by system users.
  • Generate HD KPI reports and analysis
  • Escalate system technical issues beyond tier 1 to IT Administrators.
  • Act as Subject Matter Expert for HD supported queries
  • Issue resolution based on Service Level
  • Conduct User Acceptance Testing on tools supported by the team.
     
Who You Are:
  • Bachelor’s degree in IT, Engineering, Business or Supply Chain related course.
  • Has one-year customer service experience
  • Basic knowledge on MS Office Application (MS Excel and PowerPoint).
  • Good customer service orientation
  • Knowledge in Business systems. 
 
For This Role, You Will Need:
  • Good communication skills (oral & written)
  • People and results-oriented
  • Detail-oriented
  • A team player, with a positive attitude
  • Excellent time management and problem-solving skills
  • A strong team player, flexible and able to work on own initiative.
  • Above-average analytical skills, innovative, and confident.
  • Presentation skills
     
Preferred Qualifications that Set You Apart:
  • Understand supply chain processes and capabilities
  • Ability to maintain a positive working relationship 
  • Ability to interpret a variety of instructions furnished in written or oral form
  • Ability to work independently with minimal supervision
  • Understanding of applicable business processes and tools

 #LI-Hybrid

 


Analyst II Supply Chain Systems Helpdesk job opportunities 2025, Analyst II Supply Chain Systems Helpdesk Jobs 2025, Analyst II Supply Chain Systems Helpdesk job opening 2025, Analyst II Supply Chain Systems Helpdesk job vacancies 2025, Analyst II Supply Chain Systems Helpdesk job descriptions 2025, Analyst II Supply Chain Systems Helpdesk job listing 2025 Emerson job opportunities 2025, Emerson Jobs 2025, Emerson job opening 2025, Emerson job vacancies 2025, Emerson job descriptions 2025, Emerson job listing 2025 Mandaluyong, National Capital Region, Philippines job opportunities 2025, Mandaluyong, National Capital Region, Philippines Jobs 2025, Mandaluyong, National Capital Region, Philippines job opening 2025, Mandaluyong, National Capital Region, Philippines job vacancies 2025, Mandaluyong, National Capital Region, Philippines job descriptions 2025, Mandaluyong, National Capital Region, Philippines job listing 2025, Australia Postal Service Jobs 2025, Australia Postal Service job opportunities 2025, Australia Postal Service job opening 2025, Australia Postal Service job vacancies 2025, Australia Postal Service job descriptions 2025, Australia Postal Service job listing 2025

For more information please click the link below

Countries

Job Type