Technical Support Analyst - HR Tech
Let’s talk numbers. When it comes to UK retail, it’s hard to find a bigger name. We sell thousands of items an hour and are expanding our e-commerce business by the second. For anyone in Tech, this is the place to learn. To grow. And to thrive.
At the heart of Next we have the HR Tech team supporting all of head office, retail and our warehouses - that’s over 50,000 people! Oracle was introduced to support such a large and growing workforce and will ensure that our people continue to be at the heart of Next by ensuring we have the software we need to develop current talent, attract new talent to join us as well as the oh so important payroll aspects.
The role
You will provide support to all HR users across the business on a number of existing systems whilst testing in-house developed system enhancements and bug fixes with an understanding of the business impact of the Incidents received and prioritise accordingly. There will be escalation of high priority and business impacting issues to the relevant individuals and ensure the integrity of data by recording all actions for Incidents and Service Requests in the ServiceNow Service Management tool
You will also get involved with analysing and document existing system processes and be the main point of contact for environments and first line incidents.
You’ll also work closely with the functional team, development teams and key business users to keep everyone up to date and head off any issues that might be on the horizon.
In addition, you’ll also create and enhance our in-house technologies. This will involve a range of tech, such as:
- SQL for database interrogation
- Incident logging systems such as ServiceNow
- Google G Suite, Oracle, HR systems
You’ll be doing all this on site from our Leicestershire Head Office. A fast-paced, encouraging and supportive environment in which everyone brings an energy and a commitment to delivering for our customers and their own careers. Bring your energy. Play to your strengths. Make things bigger and better than before. Let’s Take It On.
So if you’ve got experience in working in a similar role with knowledge of HR practices and systems, can demonstrate a logical thought process and are quick to learn then this is the place for you – and your career.
Candidates wishing to apply who would require sponsorship for this role will be required to meet the Home Office sponsorship requirements. For further information please see: https://www.gov.uk/skilled-worker-visa
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