oracle - BENGALURU, KARNATAKA, India | 2024-08-12 22:51:08

Job Responsibilities

To assist the Sales & DM organization in the generation of license revenue and help customers better manage their licenses through the accurate and timely migration of customer’s existing licenses in line with Oracle Policies

• Perform comprehensive research of customer details on Oracle internal applications like Asset Report, PeopleSoft (HAT), ROSIE
• Develop and maintain a well-rounded knowledge of Oracle’s Policies, systems, and research-related tools.
• Collaborate with Sales teams, DM, PRG and Finance team to streamline OHRS process.
• Serve as primary point of contact for all process related inquiries.
• Manage Q workflow to allocate resources based on their skills.
• Assist in decision making by reporting volumes & trending to the management as applicable.
• Responsible for getting certified on core process periodically.
• Use analytical and statistical rigor to solve complex problems and drive business decisions. 
• Ability to communicate with requester to understand customer requirements and develop requested summary / entitlements and publish within timeline.
• Excellent problem solving, attention to detail and analytical skills.
• Perform independently with little direct supervision in the administration of building a comprehensive and accurate customer entitlement.
• Should be able to understand impact of revenue, billing, terminations ,etc in relation

Career Level - IC2

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