Fraud Recovery Analyst
Join JPMC`s Commercial Banking division, a leading force in commercial banking, offering a comprehensive suite of services to meet diverse financial needs both domestically and internationally. Our Commercial Banking Global Services Fraud function is dedicated to protecting the firm and its clients from losses across all products and channels. We value diversity and inclusivity, promoting innovation and success through diverse perspectives. If you`re passionate about fraud prevention and strategic thinking in a dynamic environment, we welcome you to our team.
As a Fraud Strategy Manager within the Commercial Bank Global Services Fraud team, you will design and implement strategies to shield both the firm and its clients from losses across all products and channels. You will be instrumental in promoting decisions to optimize fraud prevention and enhance client experience, gauged against a set of key performance indicators (KPIs). Additionally, you will manage internal fraud losses, ensuring robust protection. Given the significant volume and value of payments handled by our clients, your expertise will be vital in defending against external threats.
Job responsibilities:
- Manage the day-to-day validation of client transactions and workflow of fraud prevention initiatives.
- Make Outbound call to clients and internal partners to validate payments and/or lookalike domains
- Make Inbound call for Wire/ACH held payment confirmation or red flags
- Provide education on payment validation best practices as well as lookalike domains and how they are employed to defraud businesses
- Authenticate, validation and processing Check Fraud and ACH/WIRE claims, tracing of monetary funds through BOFD contacts, and communicating with client and internal partners to provide standard updates through resolution of the claim.
- Utilize various systems including: Outlook, Navigator, Customer Assist, LAW, ESDS, eServe, Remit One Admin, CCA, Deal Manager, JPM Access, Chase Connect, and Mainframe.
- Prioritize to ensure payment cutoffs and Service Levels are met
- Escalate confirmed fraud payments and following procedures to secure the client profiles, and escalate to relationship and management teams
- Support the development and maintenance of policies, procedures, and training materials
- Perform open-source research and draw conclusions
- Identify patterns/trends in transaction data
Required qualifications, capabilities, and skills
- Knowledge on Wires, ACH, SWIFT & international payment conventions/practices.
- Proactive approach to problem solving, taking ownership of issues, and having the determination to follow through
- Creative problem-solving techniques to solve business issues
- Excellent time management, organizational, written & oral communication skills
- Ability to utilize critical thinking and problem-solving skills to accurately assess & resolve investigation cases
- Ability to work in a fast-paced environment and is adaptable to change
- Flexibility to support adjustments to work schedule; Shifts between 8:00 AM – 5:00 PM ET
- Ability to multitask while working under minimal supervision
- Exhibits ability to work effectively in a team environment
Preferred qualifications, capabilities, and skills
- Strong working knowledge of various aspects of and/or Investigations/Fraud Investigations
Fraud Recovery Analyst job opportunities 2025, Fraud Recovery Analyst Jobs 2025, Fraud Recovery Analyst job opening 2025, Fraud Recovery Analyst job vacancies 2025, Fraud Recovery Analyst job descriptions 2025, Fraud Recovery Analyst job listing 2025 JPMorgan Chase & Co. job opportunities 2025, JPMorgan Chase & Co. Jobs 2025, JPMorgan Chase & Co. job opening 2025, JPMorgan Chase & Co. job vacancies 2025, JPMorgan Chase & Co. job descriptions 2025, JPMorgan Chase & Co. job listing 2025 Indianapolis, IN, United States job opportunities 2025, Indianapolis, IN, United States Jobs 2025, Indianapolis, IN, United States job opening 2025, Indianapolis, IN, United States job vacancies 2025, Indianapolis, IN, United States job descriptions 2025, Indianapolis, IN, United States job listing 2025, Australia Postal Service Jobs 2025, Australia Postal Service job opportunities 2025, Australia Postal Service job opening 2025, Australia Postal Service job vacancies 2025, Australia Postal Service job descriptions 2025, Australia Postal Service job listing 2025
For more information please click the link below