Carrier Manager E-Commerce Fulfilment
DP World is a leading enabler of global trade, providing smart logistics solutions which connect the worlds of business, logistics and people on the ground. We are currently looking for a new colleague to join us as Carrier Manager (E-Commerce Fulfillment) for a new product created and driven by a single purpose - to help small and mid-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time on other things that matter in their businesses.
As a Carrier Manager E-Commerce Fulfillment, you will be managing DP World`s relationships with parcel carrier providers and serving as the primary point of contact for all transportation matters. You will also have the opportunity to build and supervise a regional transportation team. This exciting role is remote and based in The Netherlands, but ideally you live close to Venray.
About the role
How you will contribute
- Reviewing and optimizing carrier schedules to align with operational requirements and meet SLAs.
- Utilizing data analytics tools to track and analyzing carrier performance, transit times, and key operational metrics.
- Implementing strategies to optimize carrier schedules, reduce lead times, and enhance overall efficiency in parcel distribution operation.
- Overseeing day-to-day operations related to carrier pickups, ensuring a smooth and coordinated flow of shipments from the fulfillment centers.
- Collaborating with internal teams to streamline processes, identify bottlenecks, and implement operational improvements.
- Establishing procedures to manage the relationship between the DP World outbound teams and local parcel carrier operations teams.
- Resolving and or escalating parcel operations exceptions as well as onboarding new parcel carrier providers.
- Effectively building and supervising the regional parcel operations team, providing leadership and promoting collaboration with team members while ensuring that personal development is established.
- Making sure that the organization`s goals & objectives are aligned and translated into SMART targets for the specific team.
What you will bring
- Proven experience in operations and carrier management is a must, experience in the e-commerce and/or 3PL industry is strongly preferred.
- Bachelor`s Degree in Logistics, Operations, Supply Chain Management or equivalent is a plus.
- In-depth knowledge of carrier operations, relationships between pickup schedules and transit times, and industry best practices.
- Strong ability to analyze and utilize data to drive decision-making and process improvement.
- Excellent communication and collaboration skills to coordinate effectively with carriers and all internal stakeholders.
- Full professional working proficiency in English.
- The ability to build and supervise a team and engage team members different locations within a dynamic e-commerce environment.
- Detail-oriented with strong organizational and problem-solving skills.
- Adaptable & proactive personality who can prioritize, quickly adapt to changing conditions and take care of execution of different projects and operations.
- Flexibility on travel with regular business travel to other locations in the Europe region (possession of a driver`s license and car is strongly desired).
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