dp-world - Maharashtra, India | 2024-08-06 17:12:02

• Responsible for sales growth in the region - Engaging with customers on a regular basis and retain existing business, evaluate shifting of business, attracting new business, and monitoring development and delivery of services run by customers within the region.   
• MIS and CRM. 
• Actively work on revenue Diversification and enhancement across our service offerings.  
• Engage and contribute to digitization projects
• Engage and contribute to P & T projects.
• Map the market and maintain a market intelligence of customers in the region.
• Keep a close watch on performance of trade, competition - track, record, analyze competition volumes / business patterns / infrastructure developments and act in due compliance with governing competition norms and regulations. 

Skills & Competencies

• Knowledge of the customer strategic imperatives (products/ solutions/ pain points/ KPIs/ MIS/stakeholders) on one side and knowledge of our imperatives (products/ BUs/ stakeholders/ systems) on the other
• Customer orientation - Regular engagement with Customers to gather Customer Intelligence and develop customer specific solutions by engaging multiple stakeholders Internal & External which will retain/attract customers by understanding their changing needs and expectation. 
• Analytical skills (KPIs/ dashboards/ reviews)
• Strong communication skills (as the liaison between the customer and DPW – oral and written) including listening/ patience/ team player 
• Strategic influencing and interpersonal skills
• Financial knowledge (basic understanding of Finance – cash flow/ credit/ EBITDA/ PAT/ ROCE etc.)

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