Vice President - Product Delivery Manager - Voice

jpmorgan-chase-%26-co. - Columbus, OH, United States | 2024-08-07 02:53:40

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

 
As a Product Delivery Manager for the Customer Channel Voice Product you work to enhance and optimize the way product features are delivered to customers. As a key product leader, you collaboratively develop solutions and efficiencies that enable successful production implementations in an expedient and organized way. 
 

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
 

Job responsibilities
  • Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
  • Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
  • Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 
  • Managing the UAT practice for a significant project portfolio
  • Driving the overarching strategy and planning through execution of application testing, working with process owners, product managers, functional areas, design teams and development
  • Defining complex test strategies involving internal Chase applications, 3rd party vendor applications, as well as desktop and/or mobile applications
  • Managing process improvement and analysis across large, complex, technology-dependent programs and projects that cut across business functional areas 
  • Creating common business specific quality measurement frameworks and tracking improvement against these metrics
  • Own controls across the UAT process, ensuring minimized risk to the firm and mitigation of issues impacting the customer experience
  • Maintain a passion for discipline, comprehensive test execution in an Agile framework, with a strong desire to deliver impactful user experiences to our customers by managing a large team of testers and partnering with product owners to drive test strategy and execution across large, highly visible initiatives.  
Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
  • Demonstrated ability to execute operational management and change readiness activities
  • Strong understanding of delivery and a proven track record of implementing continuous improvement processes
  • Experience in product or platform-wide release management, in addition to deployment processes and strategies 
  • You are a self-starter with in-depth, hands-on experience driving end to end testing processes
  • You are also an experienced manager of managers with a passion in talent and career management
  • 2+ years of experience in a UAT or Quality Assurance 
  • 2+ years of people management within a team of 10+ employees in a fast paced environment 
  • Direct global people management experience of exempt-level population, including coaching & development, prioritization, managing capacity, and giving feedback
  • Able to successfully multi-task across tactical and strategic initiatives
  • Innovative and creative thinker; able to generate new ideas; forward-thinker; thought-leader
Preferred qualifications, capabilities, and skills
  • Proficient knowledge of the product development life cycle, design, and data analytics
  • A strong understanding of testing methodologies and best practices as they relate to the Product Development Life Cycle
  • Experience in testing frameworks across industries that directly relate to banking or financial services being preferred
  • Written and verbal communication skills – able to present status, facts, thoughts, and ideas in a clear, concise, convincing, and organized manner
  • Flexibility and adaptability - able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines
  • Bachelor’s degree in Computer Science, or related field of study, or equivalent relevant experience

 


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