Scrum Master PS PAM 

Division: CISO

As a global financial market infrastructure, the protection of Euroclear information and assets is fundamental to the company’s business. Security is at the core of our services, firmly embedded in the management systems and processes of the company. 

You will be joining CISO in the Identity and Access Management (IDAM) team. IDAM oversees implementing, operating and managing all the access from, to or within the Euroclear IT infrastructure. This helps to ensure that everyone has access to the right resources at the right time for the right reasons provided in a way which aligns to the increasingly meticulous compliance requirements Euroclear is subject to. Services covered by IDAM include access management, user lifecycle management, privileged access management and recertification, as well as providing delivery and advisory services. 

The IDAM Operation function is responsible for the day-to-day running of the core IDAM services. Predominantly these covers run activity performed on CyberArk (for privileged access), SailPoint (for logical access) and ServiceNow (for general ITSM) but other cross-technology functions fall under Operations’ remit too. The Operations function liaises with all other IDAM functions, as well as with non-IDAM functions. 

Through a clear model based on segregation of duties, we distinguish between first, second- and third-line activities. The PAM product support team is the team responsible for 2nd line activities ranging from incident management (both generic and functional accounts) to release in production of third line team activities. 

In this role you will

• Manage a team of CyberArk engineers responsible for 2nd line activities in the PAM services 
• Ensure end2end view on incoming demand versus delivered output 
• Ensure accurate incident management (prioritization, documentation, root cause analysis, problem candidate detection, feedback provisioning towards both internal IDAM/external teams) and look for/help drive case avoidance 
• Ensure a controlled and complete production release mechanism from accounts perspective 
• Identify and drive forward continuous improvement where required to help grow a mature and fully flexible team 
• Review team and individual performance and have regular 1to1 meetings and annual review meetings to address any identified issues 
• Help centralize and remove impediments detected 
• Manage business collaborators to ensure both client satisfaction as well as client education where required (to ensure client alignment to standard processes) 
• Manage business customer day2day critical issues upon occurrence (and de-escalate where required) 
• Ensure timely preparation & orchestration of required Agile ceremonies (quarterly planning, sprint planning, retrospectives, …) 
• You will bring: 
• Ideally, 2 to 4 years of experience with CyberArk 
• Strong leadership skills to drive the teams to success. 
• Strong organisational and orchestration skills 
• The ability to (re)prioritize based on criticality and/or urgency when required (on hands and result oriented approach) 
• Good communication skills as well as the ability to create good customer networks 
• Embrace change and help drive the team towards the future desired end state 

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