Engagement Manager in the ESES Business Transformation team (Brussels/Paris /Amsterdam)
The ESES Business Transformation team is the close partner of
- the Operations and Client Services teams (New Issues, Corporate Actions, Issuer Services and Client Services)
- the ESES Project, Testing and Business Support team
- the ICU (Internal Control Unit) and Business Resilience team
It’s aim is to help the teams to reach their objectives in terms of efficiency, service quality, regulatory compliancy, risks & controls, Lean & CI maturity and people engagement.
The Business Transformation team is a mix of very diverse competencies and skills, offering a high level of flexibility in allocating the team resources to the continuous change in priorities. We apply a Value-based approach, with the purpose of maximising the real impact of the initiatives we pursue.
The Engagement Manager plays a pivotal role in bridging the gap between the company objectives and the day2day operations, ensuring that the services provided align perfectly with the company business goals and strategies, and with a client centric approach. The Engagement Manager is instrumental in fostering strong internal client relationships, understanding the nuances of client needs, and translating those into actionable plans that drive success and satisfaction. The role encompasses strategic oversight, meticulous project management, and a focus on delivering results that not only meet but exceed client expectations.
Roles and Responsibilities:
- Developing a thorough understanding of the internal client`s business and competitive landscape to tailor strategies effectively.
- Building and nurturing long-term relationships with internal clients, acting as the main point of contact and a trusted advisor.
- Leading project teams from conception to completion, ensuring that all deliverables are met on time, within scope, and on budget.
- Collaborating with cross-functional teams to design and implement solutions that address client challenges and drive value.
- Monitoring project progress and performance, making adjustments as necessary to deliver maximum benefit to the client.
- Communicating regularly with internal clients to gather feedback, discuss project updates, and identify future needs or areas for improvement.
- Resolving issues and conflicts that may arise during the engagement, ensuring client satisfaction is maintained.
- Facilitating meetings and presentations to report on project status, insights, and recommendations.
- Expanding the relationship with existing clients by continuously proposing solutions that meet their objectives.
- Staying abreast of industry trends, best practices, and emerging technologies to enhance service offerings.
The team needs to be capable of taking the lead and participating in the delivery of various types of client engagements.
Throughout the different engagements, you will be expected to demonstrate strong project management and leadership that leads to tangible results, and strong coaching skills to develop team members and colleagues.
Overall, you feel the ownership for implementing a Continuous Improvement culture and achieving Operational Excellence.
Required Qualifications
Technical skills
- You have at least 5 years of business experience with a strong mix of project and change management skills
- Demonstrate strong practical CI experience: Ability to understand client expectations, diagnose and define solutions, prioritize and drive implementation, secure sustainability
- Excellent analytical and problem-solving skills
- From complex data gathering to synthetical outcome
- Story telling and Slides building
- Ms Excel and Ms Powerpoint
- Excellent English communication both verbal and written/presentation skills
- Ability to travel in the ESES locations (as required)
Soft skills
- Customer focused and process oriented
- Ability to motivate, inspire and influence
- Great autonomy & personal drive
- Result-oriented and drive to “make a difference” and continuously improve
- Strong organisation, prioritisation and coordination skills
- Accountable and responsible mindset
- At ease with Senior management exposure
- Flexibility, ability to continuously adjust to priorities, adaptability
- Passionate about working together, people development and building skills of people by coaching them on the job
- Positive mindset
- Team spirit
Engagement Manager in the ESES Business Transformation team (Brussels/Paris /Amsterdam) job opportunities 2025, Engagement Manager in the ESES Business Transformation team (Brussels/Paris /Amsterdam) Jobs 2025, Engagement Manager in the ESES Business Transformation team (Brussels/Paris /Amsterdam) job opening 2025, Engagement Manager in the ESES Business Transformation team (Brussels/Paris /Amsterdam) job vacancies 2025, Engagement Manager in the ESES Business Transformation team (Brussels/Paris /Amsterdam) job descriptions 2025, Engagement Manager in the ESES Business Transformation team (Brussels/Paris /Amsterdam) job listing 2025 Euroclear job opportunities 2025, Euroclear Jobs 2025, Euroclear job opening 2025, Euroclear job vacancies 2025, Euroclear job descriptions 2025, Euroclear job listing 2025 Belgium job opportunities 2025, Belgium Jobs 2025, Belgium job opening 2025, Belgium job vacancies 2025, Belgium job descriptions 2025, Belgium job listing 2025, Australia Postal Service Jobs 2025, Australia Postal Service job opportunities 2025, Australia Postal Service job opening 2025, Australia Postal Service job vacancies 2025, Australia Postal Service job descriptions 2025, Australia Postal Service job listing 2025
For more information please click the link below