Customer Service Rep I
Provides Customer Service through email and phone. Assisting the customer in all their concerns except for technical aspect. Does changes on the orders, cancellation request, entering of orders, assisting return of products and provides price and delivery. Performs other duties and responsibilities as assigned.
In this Role, Your Responsibilities Will Be:
Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, approve air order), and general product inquiry to ASCO Numatics and/or Aventics. Ensures information given to customers is timely and accurate. The representative is also expected to assist customers on basic shipping issues like shortage, overage, etc. which may require them to do research and analysis.
- Answers emails/calls from channel distribution exhibiting customer service excellence
- Provides inside sales support for pricing and availability and attends to order management queries.
- Assists customer on basic technical queries (as available in the system)
Attends to customers concerns on shipping which include but not limited to research and analysis, help customers submit RMA requests, and update corresponding team. - Assists customers on general product inquiry and ensures that the information is accurate.
- Performs other duties and responsibilities as assigned by management.
You build and deliver solutions that meet customer expectations. You create teamwork allowing others across the organization to achieve shared objectives.You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels.
- Customer Service Experience: 1-3 years
- English Level: B1
- Performance: Successful or above
- Knowledge of Microsoft applications like Word, Excel, Power Point, Outlook
- Demonstrated systems and process knowledge
- Very good customer support skills
- Multi-tasking skill in a fast-paced environment
- High sense of urgency and comprehension skills
- Strong in written and verbal communication
- Ability to work well under pressure
- Accurate in delivering outputs
We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs), career growth focus and many more.
Commitment with Diversity and Equal Opportunity
Emerson is committed to its core values and believes in respecting DE&I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, regardless of gender identity, race, sexual orientation, disability, age, religion and/or nationality.
At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:
• Black Employee Alliance
• Diverse Abilities
• HOPE
• LGTBIQ + Allies CR
• Costa Rica SOMOS
• Mosaic
• Women`s Impact Network
At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and innovative technologies has positioned us as a leader in the world of automation solutions and engineering.
We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to address sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.
We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.
Tomorrow Reimagined: https://www.youtube.com/watch?v=Bt_f4-DLnRc
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