Customer Service Advisor
Proposed Interview Date: Week Commencing Monday 2 September 2024
Closing Date: Sunday 25 August 2024
Contract Type: Permanent (2 vacancies)
Salary: FC4 £23,633.23 - £25,829.49 per annum
Working Pattern: 36 hours per week
Location: Contact Centre, Bankhead Central, Glenrothes
Supporting Statement
As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement
Job Details
This role will be based within the Contact Centre, specifically handling calls on behalf of Health and Social Care and Children’s Services. This includes taking calls relating to Care at Home, Occupational Therapy, Adult and Child Protection and Meals on Wheels/Community Alarms.
This is a Customer Service based role and you will require to be customer focused and provide excellent customer care whilst dealing with multiple call / email type contacts including emergency situations. You will be required to attempt to resolve customer enquiries, either routine or complex, at the first point of contact.
A link to the role profile is included at the bottom of the advert. You will find out more about the job and the type of person we are looking for.
The Person
You should have experience of providing excellent customer service and good communication skills which include written correspondence and telephone interactions.
You should be able to use your own initiative, work independently and as part of a team.
Experience in prioritising your own workload and managing your own time whilst having the ability to work under pressure.
Have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs.
Display a flexible attitude to work and change with a positive, pro-active approach.
You must have the ability to use multiple IT systems and have excellent administrative skills.
Further Information
- Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria - Role Profile
- How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
- Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services
- Directorate Information - Council Department Information
- Social Media - Search for more `Fife Council Jobs` on Facebook or follow us on Twitter @FCJobsOfficial.
For further information please contact Michele Watters - [email protected]
Customer Service Advisor job opportunities 2025, Customer Service Advisor Jobs 2025, Customer Service Advisor job opening 2025, Customer Service Advisor job vacancies 2025, Customer Service Advisor job descriptions 2025, Customer Service Advisor job listing 2025 Fife Council job opportunities 2025, Fife Council Jobs 2025, Fife Council job opening 2025, Fife Council job vacancies 2025, Fife Council job descriptions 2025, Fife Council job listing 2025 Glenrothes, Fife, United Kingdom job opportunities 2025, Glenrothes, Fife, United Kingdom Jobs 2025, Glenrothes, Fife, United Kingdom job opening 2025, Glenrothes, Fife, United Kingdom job vacancies 2025, Glenrothes, Fife, United Kingdom job descriptions 2025, Glenrothes, Fife, United Kingdom job listing 2025, Australia Postal Service Jobs 2025, Australia Postal Service job opportunities 2025, Australia Postal Service job opening 2025, Australia Postal Service job vacancies 2025, Australia Postal Service job descriptions 2025, Australia Postal Service job listing 2025
For more information please click the link below