• Babergh and Mid Suffolk District Councils - Great Wenham, Suffolk CO7 6PS
• £29,269 - £33,945 per annum (pro rata for part time)
• Full Time, 37 hours per week
• Permanent

What we are looking for

We are looking for two Business Support Officers to join our new Housing Operations and (DLO) Direct Labour Organisation Team. 

To be successful, you will be driven and share our values, commitment, and motivation to make a difference for our residents, clients, and communities.

Babergh and Mid-Suffolk District Councils are going through an exciting period of change, with a new operating model being developed for the DLO within our Housing Directorate.

The DLO oversees the maintenance of housing repairs and voids with some planned work activities and is supported by several contractors. The DLO has its own trade team. 

This is your opportunity to join our new team at inception and to help shape the future of our Housing Operations and DLO.

About the role

Reporting to the Customer and Business Support Manager - DLO, you will coordinate and provide business support to the Building Services DLO for the effective delivery of all associated works, closely working with operational staff, managers, contractors, partners and customers. 

You will:

• provide comprehensive and effective administration support to the Building Services DLO
• process business information, including data, to ensure Building Services fully meets its business obligations
• support with the collation of relevant service data and interpret and analyse where appropriate
• respond to, and resolve where appropriate, telephone, face to face, e-mail and postal enquiries
• compile letters, reports and spreadsheets
• input data, maintaining manual and electronic records
• take responsibility for document and data management, including confidential filing
• raise and process work orders, purchase orders and invoices
• support with the preparation and analysis of statistics, data, financial information or other Management Information
• assist in the compilation, administration, and monitoring of customer satisfaction data
• process complaints in accordance with procedural requirements
• liaise with tenants regarding access arrangements and queries.

About you

You will be a highly effective administrator with extensive experience gained within a customer centric organisation. You will have gained NVQ 3 /ONC level or have equivalent knowledge gained through experience.

You will have :

• GCSE in English and mathematics at grade C/4 or above
• demonstrable business support and administration experience
• IT literate with good working knowledge of Microsoft packages including Outlook, Word and Excel (intermediate/advanced)
• experience of gathering, analysing, and interpreting technical data
• the ability to prioritise conflicting demands in a busy and sometimes pressurised environment
• excellent written and verbal communication skills
• experience of working within a repairs and maintenance environment is desirable, but not essential.

About us

Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

Benefits

• Great opportunities for learning and development.
• Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service, plus bank holidays).
• Competitive Local Government Pension Scheme.
• Wellbeing Support Programme.
• Employee Assist Programme.
• Health Care Options.

For more information, please visit our Employee Benefits page (suffolkjobsdirect,org).

Our ways of working

Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

For more information

Please read the Business Support Officer JDPS - 2024.pdf before applying for this job opportunity.

If you wish to discuss the hybrid working approach for this role, please contact Nicola Anderson, by emailing: [email protected] 

No agencies please.
 

Closing date: 5pm, 26 August 2024.

When applying, please ensure: 

• that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only.
• your statement indicates how you meet each of the criteria in the ‘Person Profile’ section of the Job Description/Person Specification (JDPS).
   

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.