Service Engineer, SYSS
If you are a professional looking for an opportunity to grow and develop your abilities within a dynamic business, Emerson has an appealing role for you!
As a Service Engineer, you will be responsible for providing expert support to our installed customer base of Emerson instruments, including in-house, on-site maintenance and repair services, site installation, commissioning and diagnostic, start-up and after sales support.
In This Role, Your Responsibilities Will Be:
- Perform service operation tasks and duties as assigned by Service Manager.
- Manage and implement service assignment in compliance to company standard procedures and process.
- Prepare service-related reports for customer and internal reporting.
- Achieve and improve customer satisfaction.
- Deliver and close Service projects within customer expected schedule and within project budget.
- Manage and supervise contractors and vendors to achieve project objectives in timely and cost-effective manner.
- Active change order management and pursue project variation orders to improve profit margin.
- Control and monitor project site execution progress and performance.
- Remotely supporting customers and service colleagues to do DCS troubleshooting
Who You Are:
- Anticipates customer needs and provides services that are beyond customer expectations.
- Uses customer insights to drive and guide the development of new offerings.
- Serves as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key account
For This Role, You Will Need:
- Hand-on engineering knowledge with focus on customer need and satisfaction
Preferred Qualifications
- Degree/Diploma in Electrical/Electronic Engineering.
- Minimum three years of relevant experience
- Able to communicate verbally and in written form with good interpersonal skills.
Our Offer To You:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson`s compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].
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