Service Delivery System Administrator
While you’ll have heard our name, there’s a lot you probably don’t know about NEXT. Like how we create most of our systems ourselves – whether it’s a website, mobile app or application. What’s more, we’re growing. Fast. And it’s the kind of growth and investment that is exciting for everyone in our business.
About the Team
Computer Services are the backbone of support for ALL colleagues across NEXT underpinning both the business and NEXT Technology. They consist of the 1st line central support team`s, Data Access, Service Management, alongside looking after our Centrally managed environments - the lot! They also look after some of the lesser known areas of NEXT Technology such as essential communications, managed print and reprographics
About the role
Reporting to the ServiceNow Team Leader, and working alongside the Technical Specialist, this role is responsible for delivery and rollout of new functionality across the Core ServiceNOW platform.
Responsibilities:
- Scope, implement and test projects, including the necessary communication and creation of documentation.
- Develop and deploy changes to the platform, including liaising with third-party vendors to deploy solutions.
- Perform regression testing and applying fixes to the system for upgrades/patches.
- Provide technical advice to junior members of the ServiceNow Development team.
- Perform technical reviews for junior team members.
- Drive adoption of best practices and test management, utilising Automated Test Framework (ATF).
- Design and implement automation using integrations and other platform products.
Criteria:
- Demonstrable experience in developing the ServiceNow platform.
- Hands-on implementation experience in at least one of the following areas: ITSM, Customer Service Management, Integrated Risk Management, Predictive Intelligence/Task Intelligence, Performance Analytics, Virtual Agent and NLU.
- Experience with developing/customising Workspaces.
- Good knowledge of platform best practices, table structures, security rules (ACLs), and client and server-side scripting (including script includes).
- Knowledge of JavaScript, ServiceNow Glide classes, AJAX, and XML.
- Experience in Service Portal development (HTML, CSS, AngularJS, Bootstrap).
- System integration experience using inbound and outbound web services (REST, SOAP).
- Effective communicator at all levels of the business.
- Proven capabilities in managing enterprise level platforms
- Ability to work to tight deadlines and under pressure
- Knowledge of Agile and Scrum methodologies is advantageous.
- ServiceNow - Certified System Administrator (Desirable).
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