Customer Success Specialist
Are you an emerging talent looking for an opportunity to learn new skills and grow?
Join our dedicated team of motivated professionals who share a collective passion for progress and excellence!
Based in Cluj Napoca, the Customer Success Specialist is a vital member of the Customer Success Center of Excellence, playing a crucial role in elevating our customers` experiences. They focus on delivering meaningful results and ensuring a consistent and satisfying renewal experience. Serving as a solution-oriented hub, the specialist provides managers and end-customer support with a unique blend of adoption and expansion processes, along with knowledge in specific business areas or product lines.
By developing and deploying digital methods and playbooks, the Customer Success Specialist optimally reaches a broad audience of end-users. Collaborating closely with customer success functions and the local sales and operations team, the role ensures efficient, and technology oriented customer journey, covering onboarding, engagement, and renewals.
Are you eager to take your career to the next level?
If yes, we encourage your application for Customer Success Specialist.
In this role, Your Responsibilities Will Be:
- Understand industry business drivers and critical use cases and be able to align them to product/software functionalities and standard processes to drive key end-customer outcomes
- Empower exciting end-customers targeted audiences to leverage methodologies to increase adoption and effective utilization
- Provide just-in-time enablement, and how-to ‘quick wins’ to mitigate customer challenges
- Support customers in understanding the resources available to help make them successful
- Develop and deploy customer success management digital practices playbooks
- Support Customer Success Managers maintaining customer retention at high level and identifying & positioning new opportunities
Who you are:
You consistently apply a business driver and marketplace focus when prioritizing actions. You adjust communication content and style to meet the needs of diverse collaborators. You model and encourage the expression of diverse ideas and opinions empowering your team. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts.
For This Role, You Will Need:
- Successful track record of customer facing role (internal/external) with prior experience (5 years+) in customer support, product development, professional services and/or customer success preferred
- Good operational knowledge on contract management
- Proficient technical knowledge in targeted solution(s)
- Understand assigned industry(ies) needs and translate them into mutual business opportunities
- Able to interact digitally with large end-customers audiences
- Demonstrate strong analytical skills to turn data into decisions
Preferred Qualifications that Set You Apart:
- Able to build relationships quickly and work across many cross-functional teams
- Ambition to look for opportunities to expand the scope of the role and take on new projects
Our Offer to You
We understand the importance of work-life balance and are dedicated to supporting our employees` personal and professional needs. From competitive benefits plans and medical care to equitable opportunities for growth and development we strive to build a workplace that is supportive and rewarding.
Depending on location, our flexible work-from-home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.
Moreover, our global volunteer employee resource groups will empower you to connect with peers who share the same interests, promote diversity and inclusion, and positively contribute to communities around us.
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