Systems Analyst 1-Support
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.The System Engineer role is a client facing position within the Client Support organization. This role is responsible to provide support for system implementations, HL7 integrations within Cerner and Third Party solutions, and the monitoring and maintenance of Oracle Cerner’s solutions and services including: CareAware iBus and Millennium performance and system integrations, WAS (WebSphere Servers), Fetalink, Device Networking and System Drives. Troubleshoot driver issues and identify defects in driver code. Front-end application and back-end database management.
Career Level - IC1
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