Procedural Documentation Specialist
Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?
We are seeking candidates who want to be part of building digital products and services across the globe in a start-up atmosphere, backed by one of the leading financial services providers worldwide. Join us, as we embark on this exciting chapter in the continued growth of our business.
Culture is important to us and we are looking for intellectually curious, honest, passionate, and hungry individuals who are motivated to use and expand their skills, while working on a new and exciting venture.
As a Procedural Documentation Specialist you will be responsible to understand the customer journeys/bank processes defined by our process engineering team, familiarize with the journey and draft the procedures, knowledge articles, how to guides, FAQ documents delivered as part of the process. The role involves co-ordinating with multiple stakeholders (e.g. Product Owners, Business SMEs, Controls, Legal and Compliance) to extract the inputs required to draft the documents, review them with the relevant stakeholders and get the sign-off.
Job responsibilities:
- Develop, manage & execute procedure project from initiation through delivery
- Document processes procedures, how-to-guides, and knowledge guides and publishing them in the central repository or knowledge management tool
- Collaborate with process engineers, product owners, customer service teams, subject matter experts, and external stakeholders to establish the need and terms of procedural changes
- Work with the change management team and other stakeholders to deliver procedures and how-to-guide changes.
- Elicit project or initiative requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions etc. and critically evaluate information gathered from those sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding of all procedural changes
Required qualifications, capabilities, and skills
- Relevant industry experience in documentation mgmt./ record keeping, experience in procedure writing or technical writing
- Strong analytical and time management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts
- Demonstrate organizational skills and ability to handle working within strict timelines
- Proof reading knowledge to translate the documentation from English to German would be a distinct advantage
- Accelerated skills in MS Office specially Word documentation
Preferred qualifications, capabilities and skills:
- Procedure documentation / writing experience for Processes within Operations area.
- Experience in using company-wide requirements definition and management systems and methodologies.
- Hands-on experience with any translation tool or application.
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