Commercial Support Specialist
The Emerson (C&S) Commercial Support team provides services to Emerson (C&S) that enable them to attract and serve customers faster, with better quality. This includes a variety of responsibilities, including but not limited to quoting, order entry, resolving customer inquiries/issues, and the ability to resolve multiple customers facing requests from sources such as telephones, email and chat.
We encourage your application for this position!
In this role, Your Responsibilities Will Be:
- Accurately input orders from internal or external customers into Salesforce and/or other systems platforms
- Optimally retrieve, open, validate customer purchase orders prior to register in the Salesforce platform
- Perform timely requests to include processing returning material authorizations, credit and debit memo’s, address corrections and other customer inquires
- Support software fulfillment to ensure customer receipt of software via licensing platforms
- Support hardware fulfillment as it relates to presenting with customer the expected shipping dates and expedited order solutions
- Perform customer set up activities as needed to ensure accurate processing orders and delivery of goods and services
- Perform customer related financial transactions such as credit and debit memo’s per operating policies and procedures
- Respond to inquiries from various businesses in a timely manner in a solution orientated mindset & manner
- Able to perform in fast paced customer centric environment
- Navigate efficiently within multiple tools, receivable systems and internal processes to deliver accurate and timely deliverables (SAP, Oracle, Salesforce, etc.)
- Other tasks assigned by Manager or applicable leadership
Who you are:
You use customer insights to drive and guide the development of new offerings. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You provide timely and helpful information to individuals across the organization.
For This Role, You Will Need:
- 1 year experience using Salesforce or similar CRMs preferred
- Fluent in English - mandatory
- Strong organizational skills with ability to multi-task
- Ability to work optimally within cross functional teams and navigate through a global regional matrix structure and help achieve results in timely manner when answers are coming from different country
- Customer focused, commercial skills and professionalism to interact with internal and external customer
- Strong written and verbal communication skills
- Strong interpersonal and problem-solving skills
- Computer proficiency (Microsoft Office Programs)
- Self- starter – excited and willing to be start of a “startup” division of commercial operations
- Able to work without direct supervision and having “can do” attitude
- Flexible, self-motivated, and enthusiastic in local language
Preferred Qualifications that Set You Apart:
Any other European language is a plus and nice to have (Italian, French, German, Spanish)
Our offer to you
We understand the importance of work-life balance and are dedicated to supporting our employees` personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding.
Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
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