• Partners with CIO & VP, IT of the India and Subcontinent region to own & lead, strategize, plan and execute the technology infrastructure (on-prem/cloud), network and infosec strategy for all our Rail Business Unit having 7+ large Inland Terminals in India, multiple upcoming facilities in other countries in subcontinent, along with various facilities in north India including 5+ office Premises.
• Collaborates closely with the Technology Delivery Leads in Logistics & Rail Business Unit to Plan and implement various technology solutions – covering the entire technology stack, identify opportunities for automation, cost savings, and service quality improvement.
• Monitor performance of information technology systems and networks to determine cost and productivity levels and implement improvements.
• Leads the 24X7 IT support helpdesk having capabilities of L1 support of applications and L1/L2/L3 support for all of IT hardware, networking and Infrastructure. Pushes & sets processes for high KPI compliance, maintaining operational excellence.
• Troubleshooting systems issues and interfacing with application providers, data centre teams, and systems vendors on support issues
• Works BU and regional Leadership, understand Business Goals to develop enterprise standards, technology architecture and the IT operations governance process.
• Leads proactive need analysis, demand forecasting, planning, sourcing, and timely deployment of all IT Assets for the Business Unit.
• Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
• Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly available server and network architectures. 
• Collaborate to create Data Centre policy (Central or distributed) wherever required.
• Lead and manage a team of around 30 IT executives (FTEs & contractors), constantly raising the bar.

Participate in various project meetings, liaise with various business groups & leaders in the organization, examine business requirements documents containing process flow charts, data requirements and flows, hardware, software and integration needs and work with the BU and global technology teams to ensure thorough and accurate information.

QUALIFICATIONS

• An Engineering Degree - B. E/B. Tech/M. E/M. Tech/MCA/M. Sc (Computer Science) preferred with 15+ years of experience in information technology governance, information security, and risk management.

EXPERIENCE  

• At least 10+ years of leadership experience.
• Experience in Managing various assets – laptops/desktop/handhelds/printers/firewalls/switches etc.
• Experience in managing Platforms, servers, networks, storage, Cloud environment, and security tools, Storage & Databases.
• Experience with vulnerability assessments, penetration testing, intrusion detection, and incident response
• Experience in creation and monitoring spend of IT, infra, security and applications budget.
• Experience in developing and implementing policies, procedures, and standards related to information security and risk management.
• Strong analytical, problem-solving, and decision-making skills
• Strong leadership and team management skills
• Excellent verbal and written communication skills

SKILLS  (Update as applicable for the role)

• Strong communication skills - You are an excellent listener and communicate clearly.  You write exceptionally well.  You’re comfortable in online meetings communicating with groups of people.  You are tactful when delivering the facts.   
• Problem solving - You enjoy solving problems.  If you don’t know the answer, you’ll dig until you find it.
• Stakeholder Management – You can influence, lead or follow various stakeholders – peers, other leaders, global or otherwise with situational awareness.
• Detail oriented - You pay strong attention to the details as it is one of your core qualities.  As far as you are concerned, anything worth doing is worth doing right, every single time.  You stay focused and nothing falls through the cracks on your watch. 
• Exceptional critical thinking and problem-solving skills: You can identify gaps in logic and underlying causes of issues; You like learning new things and identifying innovative solutions for problems. 
• Strong collaborator - You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams. You have a strong commitment to client service excellence with the ability to develop and maintain trusting relationships across the various functional areas of an organization.
• Results oriented - You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.
• Confidentiality - You consider and protect the confidentiality of company data at ALL times.
• Flexibility to travel - You are ready to travel up to 25% of the time across the SCO region to our operations.
• Languages - You speak and write fluent English.