Web Analyst - Support and Project Management

undp - Home Based | 2024-07-29 16:12:15

Background

 
Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

 
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


The Bureau of External Relations and Advocacy (BERA) leads and supports the organization in cultivating, building and nurturing strategic relationships and alliances that are essential for advancing and successfully achieving the mission of UNDP. Within BERA, the Advocacy, Marketing and Communications Group leads and manages external communications through strategy, media, digital communications, marketing, branding and global storytelling. The Digital Communications Studio (DCS) within the Advocacy, Marketing and Communications Group is responsible for implementing a comprehensive digital strategy, including UNDP’s multi-lingual corporate website in three languages (English, French, Spanish) and Country Office sites and partner sites; and all aspects of digital media channels with cutting-edge multi-media and social media approaches, products, services, and platforms, including increased attention to mobile platforms.

Central to UNDP’s external digital presence are its corporate websites managed through its Digital Experience Platform (DXP). The DXP provides website authoring, collaboration, and administration tools designed to allow users with little knowledge of web programming languages to create and manage corporate-grade websites with relative ease. There are approximately 500 active users of the DXP.

Duties and Responsibilities

Under the guidance and supervision of the Digital Production Lead and Senior Support Specialist in the Digital Communications Studio (DCS),the Web Analyst will:

  1. Provide daily support of DXP users at country, regional and global levels, covering multiple time zones from Oceania to Latin America
  2. Under the guidance and supervision of Digital Specialists within the DCS, support the coordination and delivery of client-oriented training services on-site and virtually for country offices and headquarters staff, ideally in English, French and Spanish, on:
  • Building and managing websites through UNDP’s corporate web system, also known as the DXP;
  • Best practices for storytelling.
  • Best practices for photo and video usage
  • How to use Google Analytics

       3. Facilitate the DCS team with producing stories and blogs provided by the Editorial team. This requires inputting written pieces such as blogs and stories into Drupal to be published on UNDP web pages.

         4. Contribute to the DCS team with major enhancements to the corporate websites

  • Collect feedback from DXP users regarding bugs and enhancements.
  • Work closely with team of digital specialists to specify and test enhancements for feasibility and quality assurance.

         5. Working with DCS’s Digital Governance Specialist, support the fulfilment of basic standards of digital communications by end-users.

  • Routinely audit UNDP websites for quality
  • Maintain lists of microsites and partnership sites
  • Report on any risks or degradation in content or site usage
  • Actively facilitate a community of practice among digital communications personnel
  • Maintain, update and organize guidance materials on current standards and practices for digital communications.

         6. Provide analytic support on the performance of digital communication activities

  • Regularly report on audience activity on UNDP’s global digital channels
  • Provide monthly, quarterly and annual analysis of digital communication activities
  • Lead efforts to analyze major digital communication campaigns
  • Incorporate critical and significant findings into future trainings and guidance materials

         7. Contribute to the project management.

  • Work with digital team to scope requirements/specifications, time and costs of small and mid-sized web projects
  • Coordinate project and client teams to ensure compliance with agreed scope

         8.The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. 

Institutional Arrangement

The Web Analyst will be working under the direct supervision of DCS’s Digital Production Lead with guidance from the Senior Support Specialist.
 

Competencies
 
Core Competencies
  • Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
  • Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 
  • Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
  • Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible 
  • Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
  • Engage and Partner: LEVEL 1: Political savvy, navigate complex landscape, champion inter-agency collaboration

Cross-Functional & Competencies

  • Business Management - Communication:
    • Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.
    • Ability to manage communications internally and externally, through media, social media and other appropriate channels
  • Business Management  - Digital Awareness and Literacy:
    • Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed
  • Business Direction and Strategy - System Thinking: 
    • Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system
  • Business Direction & Strategy - Effective Decision Making:  
    • Ability to take decisions in a timely and efficient manner in line with one’s authority, area of expertise and resources
  • Business Direction & Strategy - Negotiation and Influence:   
    • Ability to reach an understanding, persuade others, resolve points of difference, gain advantage in the outcome of dialogue, negotiates mutually acceptable solutions through compromise and creates win-win situations
  • Business Management - Project management:
    • Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goals
  • Digital & Innovation - Digital learning & development:
    •  Knowledge of digital learning methods and ability to design and develop digital learning programmes.
Desired additional skills and competencies:
  • Experience in using web content production tools and platforms to create web pages and publish stories is desired.
  • Proven experience in providing support and guidance to non-technical users in a wide range of situations is an asset.
Required Skills and Experience
 
Education:
  • Advanced university degree (master’s degree or equivalent) in Communications, Languages, Management, Knowledge Management, Organizational Development, Social Sciences or other related discipline is a requirement.
  • A first-level university degree (bachelor’s degree) in the areas mentioned above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree. 
Experience:
  • Minimum of 2 years (with master’s degree) or 4 years (with bachelor’s degree) of work experience; in using Acquia digital experience platform and Drupal web content management system.

Required Skills:

  • Experience and extensive skills and knowledge of web applications such as Google Analytics and editing software.

Language:

  • Fluency in English is required. Working knowledge of French and Spanish is desired. 

Professional Certificates:

  • A professional certification in training, learning management or facilitation is an asset but not a requirement.

The following documents shall be required from the applicants:

  1. Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.
  2. A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.
  3. Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials.

 

Disclaimer
 
 
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. 
 
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
 
Applicant information about UNDP rosters
 
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination
 
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  
 
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. 
 
Scam warning
 
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.


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