EMEA WKO GCB Middle Office Associate
Are you an ambitious and flexible individual with the working knowledge of KYC standards?
As a KYC Middle Office Associate, you will act as a single point of contact and subject matter expert (SME) for onboarding new customers, incremental business requests and renewals of our existing customer KYC records. You will be aligned to a designated Front Office team (e.g. Sales, RMP, Deal Team or Transition Management) and facilitate across all teams on KYC execution (both new business and renewals + remediation activities). Working with our business partners you will manage expectations on turnaround timeframes and provide appropriate updates on the progress of the onboarding. You must be able to demonstrate; excellence, diversity, quality, respect and inclusivity and be able to self-motivate as well as work collaboratively within the wider team.
Job responsibilities
- Manages the KYC book of work New Business/Renewals for designated Front Office sub-LOB to prioritise active requests, provides status updates of key onboardings managing the end to end process
- Builds and develops strong partnerships, identifies challenges and eliminats roadblocks with all internal partners
- Work with the Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence
- Ensures all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements
- Coordinates case prioritization, capacity planning, and assignment with our Global Maker teams and QC
- Stays up to date of any changes to processes and procedures, regulatory change and ensure impacts are communicated to our business partners
- Manages personal workload and priorities ensuring timely escalation of key risks/issues to management
- Identifies and executes process improvements, provides guidance and support on key process and technology initiatives to the business
- Works as a role model to peers and drive training and sharing of good practices
- Might lead peers engaged on the same portfolio
Required qualifications, capabilities, and skills
- Strong written and oral communication skills with experience of conflict resolution
- Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers
- Client focused whist maintaining a strong controls mind-set
- Proactive and flexible approach to personal workload and wider team targets
- Effective at managing time appropriately and organising workload for maximum productivity
- Working knowledge of KYC/Compliance/AML standards
- Sound understanding of the Financial Industry
- Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies)
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