Dispatcher / Router
Why Join WM?
Stability. Great Pay/Benefits. Growth Opportunities. People-First Culture.
About the Dispatcher Role
You`ll communicate back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. You`ll multitask as you handle incoming service orders, direct drivers, and resolves service issues. Interacts with customers that includes Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
- Works with sites and the service department to optimize routes based on needs of the customer.
- Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
- Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
- Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
- Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
- Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.
What Does it Take to be a Dispatcher?
The requirements listed below are representative of the qualifications necessary to perform the job.
Education/Experience
- Education: High School Diploma or G.E.D (accredited).
- Experience: Six (6) months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively. Multi-tasking in a fast-paced work environment with excellent organizational skills.
Other Knowledge, Skills or Abilities Required
- Computer skills with ability to handle multiple programs and systems.
- Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.
- Must have the desire and ability to learn Waste Management proprietary software applications.
Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Most of the work day you`ll use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.)
- You`ll exert physical effort in handling objects less than 30 pounds rarely;
- You`ll rarely be in a physical environment which involves dirt, odors, noise, weather extremes or similar elements
- Normal setting for this job is: office setting.
The expected hourly pay range for this position is $20.57 - $23.57. The specific compensation offered to a candidate may be influenced by a variety of factors including the candidate`s relevant experience, education, training, certifications, qualifications, and work location.
About our Benefits
At WM, each eligible salaried employee receives a competitive total compensation package including:
- Industry leading health insurance
- 3 weeks PTO
- 401(K) + company match
- Life Insurance
- Employee Stock Purchase Program
- Employee Discount Programs
If this sounds like the opportunity that you have been looking for, please click “Apply.”
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
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