jpmorgan-chase-%26-co. - Tampa, FL, United States | 2024-07-26 03:38:01

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in the Corporate Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of SQL and experience on Python, Perl and shell scripting
• Experience working with Linux and/or Unix
• Experience with automation, monitoring, resiliency, and delivery – Leading and driving the identification of single point of failures and implementation of automation and monitoring improvements across the application and infrastructure environment using tools such Control-M, Netcool, Splunk, Dynatrace and OpenSearch. Assist with Root Cause Analysis (RCA) and expert experience at application alert fine tuning to prevent issues related to incidents. Experience leveraging Splunk required with an analytical mindset to drive identification of patterns/trends which would predict problematic situations.
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Knowledge of one or more general purpose programming languages or automation scripting
• Experience in Application Support / Production Management work experience in the Banking and Financial services industry on Change, Incident and Problem management. Domain knowledge or working experience in Card Issuing and/or Merchant Acquiring is a plus
• Experience on the Stratus OpenVOS platform is a plus. Desirable hands-on Linux and Stratus VOS using tools and languages macros, C, C++, TPF messaging system (message/server and batch queues), Host security module, TCP/IP network protocol and ISO8583 messaging

 

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