Technical Training Instructor
If you are a Technical Training Instructor or have a technical background in control systems, Emerson Power and Water Solutions (PWS) has an exciting opportunity for you! Based in Pittsburgh, PA, you will be a part of the Educational Services department which teaches our Ovation DCS product to our customers in the Power Generation and Water/Wastewater Treatment industries. The Ovation DCS automates, monitors, and secures plant equipment used in these large industries. This position teaches customers how to use our software and hardware applications.
At Emerson PWS, we help customers in the world’s most crucial industries tackle the challenges of modern life. As an industry-leading controls automation company, we drive innovation that makes the world healthier, safer, smarter, and more sustainable.
This position allows you to use and develop a vast range of technical skills. Tasks will range from installing software and configuring network devices to teaching security, software, hardware, and plant processes to our customers in Pittsburgh, and at plant locations.
In This Role, Your Responsibilities Will Be:
- Conduct Training in Headquarters in Pittsburgh, PA and at customer locations in North America and Canada (approx. 30-40% travel)
- Configure Ovation systems for onsite training courses
- Oversee and develop new course outlines, instructor’s guides, and training aids for Ovation courses
- Review and monitor course content and customer satisfaction
- Develop procedures to maintain and upgrade new and existing Ovation training software and hardware systems.
- Work effectively with Field Engineers, Sales, Software and Project Engineering personnel
- Conduct Marketing Demonstrations to support future Ovation product sales
WHO YOU ARE:
You seek feedback from more than one source and analyze areas needing improvement. You effectively communicate in various settings: one-on-one, small, and large groups, or among diverse styles and position levels. You build the customer relationships.
For this Role, You Will Need:
- Bachelor’s degree in engineering, computer science or similar technical field, or equivalent combination of education and experience
- 3+ years relevant technical experience in a training, customer service, or customer support role.
- Willingness and ability to travel up to 40%, to include international travel, primarily in Canada.
- Authorized to work in the United States without sponsorship now or in the future.
Preferred Qualifications that Set You Apart:
- Power or Water industry experience, IT/Security background, or in secondary/post-secondary education
- Knowledge of fundamentals of power or water plants, boiler, or turbine exposure
- Detailed and specific technical knowledge of system hardware and software, plus knowledge of teaching techniques acquired through work experience or formal education
- Previous experience with valves, transmitters, turbines, boilers, and other plant processes
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OUR OFFER TO YOU:
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers.
The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.
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